tag:blogger.com,1999:blog-7399436343275382180.post3720204197919634562..comments2023-03-13T08:19:53.444+01:00Comments on Corporate Internal Communications: Did you ever learn to be a knowledge worker?Jan van Veenhttp://www.blogger.com/profile/11856304676483797709noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-7399436343275382180.post-28733342694375857522010-10-13T10:40:05.662+02:002010-10-13T10:40:05.662+02:00Tim, Johanna, Martin, thank you very much for your...Tim, Johanna, Martin, thank you very much for your comments. I was really curious to know how other professionals feel about this. Martin, I think your last remark hits the nail on the head. There seems to be a taboo, though. We all assume that people know how to use these tools. I think we only have to look at email to know that that is not the case.Jan van Veenhttps://www.blogger.com/profile/11856304676483797709noreply@blogger.comtag:blogger.com,1999:blog-7399436343275382180.post-59422276014982486692010-10-12T22:19:30.089+02:002010-10-12T22:19:30.089+02:00I certainly recognise the need for training - just...I certainly recognise the need for training - just like you mention. All too often you build big-budget solutions and in order to keep cost down you skip the training part because "Project XYZ is going to be so intuitive and user-friendly that people don't need training"<br /><br />That couldn't be further from the truth and actually it's not about training, but about changing people's habits! Even if the "how" is obvious to the end user you still need to explain (and repeat) the "Why".Martin Risgaardhttp://www.twitter.com/risgaardnoreply@blogger.comtag:blogger.com,1999:blog-7399436343275382180.post-1510156024266290482010-10-12T19:27:45.195+02:002010-10-12T19:27:45.195+02:00Excellent point, and a burning need: how to find, ...Excellent point, and a burning need: how to find, share, document, archive information? A big portion of working days is lost in searching. It's a shame!<br /><br />How much is it really a problem of "outsourcing"? We are constantly looking for spots to cut expenses, and support functions are an easy target. After all, these are the basic office tools, everybody should know these, anyway.Johanna Kotipeltohttps://www.blogger.com/profile/13145332395521304471noreply@blogger.comtag:blogger.com,1999:blog-7399436343275382180.post-83518641058177146642010-10-12T17:03:03.902+02:002010-10-12T17:03:03.902+02:00Training is a vital point. Also when introducing n...Training is a vital point. Also when introducing new tools or new ways of working, train people in advance, instead of release a new tool and then start training people.<br /><br />By educating in advance you can also learn from the way people look at these tools (or new way of working). Essentially, education is a very underestimated part of changing the way the organisation can work.<br /><br />I'm currently in the process to explain a new internal social tool and for some co-workers I really need a good story to explain them what the benefits are.Tim van Waardhttp://www.presenter.nlnoreply@blogger.com